General
Shift notifications kept for logged-out App users
Shift notifications have been improved so shifts that are notified to App users that are not logged in will now be available when the user next logs in.
Call handling icons in the Expected window
Shifts appearing in the Expected window of the Active screen now have Take call, Contact details and Cancel shift icons which help simplify the call handling process.
Service configured Rotation patterns
Services now support service configured Rotation patterns allowing you to explicitly define Employees that work a range of Rotation patterns across the shifts.
Reports / Insights
Service name added to Shift Book on Methods report
The Shift book on Methods report now contains the Service name.
Should you wish to make use of these exciting new features, we strongly recommend that you test them out to ensure you understand how they work before using them in your operation.
The SmartTask support team can help you set them up and if you find you would like these enhancements or any other parts of the system to operate differently, please contact your account manager to let them know, you never know your ideas may become part of a future update.
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Thank you,
The SmartTask team.